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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brent Offill

Brent Offill

October 3, 2025

3  out of  5
rating by Brent Offill
"Overall pretty good. I was real disappointed recently that all my neighbors got free roofs and I was one of 3 that didn’t. It made me do some research in other company’s and have not decided what to do yet."
We responded:
"Brent, I know it's frustrating when claims don't go the way you want them to and I wish we had more control of that in our office. Thanks for the feedback and I do appreciate you being a long time customer."
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Evelyn Ehlers

October 3, 2025

5  out of  5
rating by Evelyn Ehlers
"We appreciate Matt taking us on as clients after we lost our previous SF agent to another employment opportunity. Matt contacted us immediately and made arrangements to meet to go over our current coverages. We recently had a fender bender and Matt and his staff answered our questions and answered our questions concerning filing a claim. We look forward to working with Matt and his staff in answering our coverage questions and in keeping our coverages up-to-date."
We responded:
"Thanks Evelyn, it was nice to meet with you and Gordy and go over your policies the other day. I appreciate you picking us as your new agent."
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David Libby

October 3, 2025

5  out of  5
rating by David Libby
"Great people to deal with top notch."
We responded:
"Thanks Dave. We appreciate the great review, thanks for being a long time customer."
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Brandon Nikon

September 24, 2025

2  out of  5
rating by Brandon Nikon
"I've been with your office since before Matthew took over, way back when Harlon Minor ran this office. I've never received a call from State Farm before and I just received a call from your office, Linda specifically, indicating that my homeowner's policy deductible has changed and turns out to be less favorable for me and more favorable to State Farm. Linda provided no care about hearing my concerns about the deductible change and just kept speaking over me when I tried to share a concern and ask for specific information on why. Additionally, now the premium is also going up significantly, again, when I tried to share a concern that this is not good for customer base but favorable for State Farm, she didn't hear my concerns because she kept talking over me, so much so it seems as if they are unwilling to hear my concerns and do not value hearing my concerns, offer alternatives or any other information, other that this is what State Farm is doing. I would have thought that after 30 + years of loyalty, my concerns would have at least been heard. I hate to say it, but with the economic struggles we are all facing, it's time to see what else is out there."
We responded:
"Brandon, I'm sorry you had a less than ideal interaction with my office. Unfortunately, we have no control over the rate increases or policy changes that State Farm makes, we're just the messenger. We need to make these changes to remain competitive and be able to pay for the increased number of storm claims we've been receiving. We are being proactive and reaching out to customers to let you know of the changes and to discuss any means to keep your premiums as low as possible. I know it's frustrating with the prices of everything going up, and home and auto repairs are not excluded from the price hikes. I'm sorry if you felt that we didn't listen to your concerns on this call."
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GW Neal

September 21, 2025

5  out of  5
rating by GW Neal
"I've been with Matt for 16 years. All inquiries have been answered quickly and with the utmost professionalism. Policies for homeowners, personal vehicles, and fire trucks were completed without issue."
We responded:
"Thanks Greg, we always appreciate a great review. Thanks for being a long time loyal State Farm customer."
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Reyna Torres

September 17, 2025

5  out of  5
rating by Reyna Torres
"Linda was friendly and kindly answered all my questions."
We responded:
"Great to hear. I’ll be sure to share this with Linda."
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Adriana Guzman

September 17, 2025

5  out of  5
rating by Adriana Guzman
"I’ve had Staye Farm Insurance for years now. By far this agent is the best. Always VERY helpful in my needs. I highly recommend."
We responded:
"Thank you very much"
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Laura Hargrave

September 7, 2025

5  out of  5
rating by Laura Hargrave
"I recently filed a claim and wanted to touch base with my local agent, Matt, versus the corporate agent. Matt was always quick to respond and answer what questions he could which I greatly appreciated!"
We responded:
"I appreciate the nice review Laura. We’re here to help as best we can. Thanks for being a loyal customer."
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Bob Derry

September 5, 2025

5  out of  5
rating by Bob Derry
"Very friendly and informative on your policies would not have any other agent."
We responded:
"Great to hear Bob. Thanks for the kind words."
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Lee Anne Gilbert

September 5, 2025

5  out of  5
rating by Lee Anne Gilbert
"Matt and his staff take excellent care of me and my needs. They clearly take pride in what they do! Katie and Linda are very attenentive with the customers needs!"
We responded:
"I’ll pass along the kind words to Katie and Linda. Thanks for insuring with State Farm all these years, we appreciate you too."
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Connie VanDerryt

September 4, 2025

5  out of  5
rating by Connie VanDerryt
"Always helpful"
We responded:
"Thank you Connie, glad we could help."
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Michael “Mike” Rolinitis

August 30, 2025

5  out of  5
rating by Michael “Mike” Rolinitis
"Matt and his team have always treated us fairly and they have given us incredible service. They are quick to answer questions and share suggestions to help ensure our insurance needs are met."
We responded:
"Great to hear Mike, thanks for great review. We're glad your family has had your car and home insurance with us for so long."
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joe hirt

August 29, 2025

5  out of  5
rating by joe hirt
"Very friendly service. Quick response. State Farm has always done be right."
We responded:
"We appreciate the good review Joe. Thanks for being a long time customer with the Matt Nafziger State Farm Insurance office."
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Sandra Hamann

July 24, 2025

5  out of  5
rating by Sandra Hamann
"Katie has been my go-to ever since I switched to State Farm. Not only have I saved hundreds of dollars with the switch, but the customer service I have received since I switched has been top notch. Thank you Katie and Linda!"
We responded:
"Thanks Sandy, they do a great job. I’m glad we’ve been able to save you so much on your car and home insurance."
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Kristina Gaines

June 26, 2025

5  out of  5
rating by Kristina Gaines
"Always helpful and nice."
We responded:
"Thank you for the review. It’s our pleasure to help with your insurance needs. Thank you for being a longtime, loyal customer."
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Brian Kirby

June 15, 2025

5  out of  5
rating by Brian Kirby
"Friendly staff. Great service."
We responded:
"Thank you Brian."
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Kaylee Coffey

June 13, 2025

5  out of  5
rating by Kaylee Coffey
"Matt and his staff have been absolutely amazing since they became my insurance agents about a year ago. Any and all issues I have ever had have been resolved in a timely manner. Matt and his staff have went the distance to support my family's insurance needs."
We responded:
"Thanks Kaylee, we're glad to have you. We appreciate you picking us when you came back to Kankakee."
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Tim Lecuyer

May 16, 2025

5  out of  5
rating by Tim Lecuyer
"We have been with State Farm for 45 years! In the last 15 year , under Matt we have had zero issues due to Linda Glidwell ! LINDA REALLY IS THE FACE OF THIS OFFICE! I will miss her. Good luck to you Linda and enjoy. Thanks too all of your office and You Matt!"
We responded:
"Thanks Tim, loyal customers like you keep State Farm running. We appreciate your business and, we too, are going to miss Linda as she begins her retirement journey. Don't worry though, you will still have zero issues with the rest of us too!"
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Debbie Wilder

May 15, 2025

5  out of  5
rating by Debbie Wilder
"Excellent service! Linda G. is always helpful, quick to respond, and always makes the whole process easy. Highly recommend Matt and his team!"
We responded:
"Thank you for your wonderful review! We’re so glad to hear that Linda provided you with kind and helpful service. She truly goes above and beyond for our customers, and we’re lucky to have her on our team. If you need anything else, don’t hesitate to reach out."
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Bryanna Gonzalez

May 15, 2025

5  out of  5
rating by Bryanna Gonzalez
"Linda Navarrete was so kind and helpful."
We responded:
"We think so too Bryanna. Thanks for the kind review."
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Ed St. Louis

May 15, 2025

5  out of  5
rating by Ed St. Louis
"Staff went above and beyond to answer my questions."
We responded:
"Glad we could help with your questions, that's what we're here for. Thanks for being long-time loyal customers. We really appreciate your business."
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Dave Dickerson

May 15, 2025

5  out of  5
rating by Dave Dickerson
"Matt Nafziger is very knowledgeable and trustworthy and helpful. Thanks. Dave Dickerson State Farm Insurance customer for 50 years."
We responded:
"Thanks Dave! I know you've had your home and car insurance with State Farm for a long time and we appreciate your business. "
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Chris Coz

April 16, 2024

5  out of  5
rating by Chris Coz
"I've been insured by Matt for 15 years. He's a great insurance agent and even better guy. Both Lindas are phenomenal at what they do as well. I can't recommend this guy enough. If you need an insurance agent, please contact him!"
We responded:
"Appreciate it Chris!"
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Howard Depoister

August 27, 2023

5  out of  5
rating by Howard Depoister
"Great customer service!!"
We responded:
"Thank you so much Howard!"
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Maria E Gomez

April 18, 2023

5  out of  5
rating by Maria E Gomez
"Matt Nafziger es un excelente agente y un digno representante de State Farm. Linda Navarrete es una maravillosa representante de State Farm, bilingüe en la que puedes confiar todas tus dudas acerca de las coberturas de tus autos. Yo he tenido el privilegio de conversar muchas veces con los dos y siempre encuentran una solución para mis dudas o preocupaciones. Definitivamente les recomiendo esta oficina al 100%.❤️"
We responded:
"Thank you so much Maria. I agree with you, Linda is great!"